Frequently Asked Questions

Bedding & soft goods

We want you to get the most out of your items, so please follow care information on the care label of your item. 

We recommend you wash your items before first use.
• Cold to warm gentle machine wash with similar colours, not above 30 degrees celcius. 
• Use mild detergent with no brighteners 
• Do not bleach, soak or wring
• Line dry without delay, pull into shape
PLAYMAT NOTE: DUE TO THE THICKNESS OF THE COTTON FILLING WE RECOMMEND YOU PULL INTO SHAPE AS SOON AS YOU HANG OUT TO DRY. THERE MAY BE SOME MOVEMENT OF THE FILLING DURING WASHING, AND DOING THIS WILL HELP IT RETAIN IT'S SHAPE
• Do not tumble dry
• Do not dry clean
• Warm iron on reverse

We recommend you follow these care instructions to ensure maximum life of your product. 

Playmats

Our playmats have a water resistant finish on the front fabric to help minimise washing. Wipe off spills immediately with a clean white cloth to avoid transfer of colour. The water resistant finish will repel liquids when cleaned immediately, however liquid will penetrate the fabric the longer it is left. This finish does not protect against stains, which are considered fair wear & tear and will not form part of warranty in using this product.

When using playmat on a slippery surface we recommend the use of a non-slip rug for maximum safety. 

Whilst they can be used outdoors our playmats are intended for indoor use, and we cannot guarantee the life of the fabric if frequently used on outdoor surfaces. 

Do not leave children unattended whilst using the playmat. Keep drawstring bag away from young children. 

Wallpaper

When you order your wallpaper you will be supplied with instructions for care and installation by email and available to download here. Our wallpaper is installed using 'paste-the'wall' technique, which is quicker and more convenient than old methods.  

This product is suitable for DIY installation, however for the best results it is recommended that you use a qualified tradesperson to install your wallpaper, please contact us for if you have any further questions regarding this. 

Note: Our wallpapers are certified for commercial use, please contact us for more information.

Placing your order

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days. 

Our team is always happy to guide you at any step!

Changing your order

We understand mistakes happen, if you made a mistake when placing your order please contact us immediately hello@rollingpanda.com.au with 'Change order' in the subject line to let us know the changes. If not done immediately and the order has been processed we can't guarantee to fix the changes, but we'll do our best. 

Sometimes we might make a mistake (yes we're only human), so if you've received your order and there is a problem with it please email us immediately hello@rollingpanda.com.au with your order number and details.

Cancelling your order

We're sorry that you want to cancel your order, but understand that things can change. Please contact us immediately if you wish to cancel your order hello@rollingpanda.com.au with 'Cancel order' in the subject line. 

NOTE: Once the payment has been processed and order pick/packing begun we can't guarantee that we'll be able to cancel your order.

Pre-Order items

Items listed as pre-order are available for purchase now but will be shipped to you at a later date, as specified on the product page. Where a pre-order item is purchased along with an in-stock item Rolling Panda reserves the right to hold your entire order until the pre-order item is ready for shipping. If you do not want this to happen please purchase any pre-order items separately (which will incur additional shipping fees per order).

Payment Types

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal, Shop Pay, Apple Pay, & Google Pay

Prices are in Australian Dollars. Note that additional exchange fees may apply from your bank if your currency is other than Australian dollars.

COVID-19

Due to the Covid-19 Pandemic there are delays across all delivery networks. Please allow additional time for your order to get to you.

• We ship Australia wide and Internationally.

• Once your parcel has been shipped you will be sent a tracking number & email confirmation.

Shipping Times

• Local order times will vary depending on where you are located, and if it is a city or regional/remote delivery address. 

• We aim to ship within 3 business days of placing your order.

• International orders will vary depending on which country you are located in.

• Shipping time might vary depending on location, shipment method and other factors out of our control.

Australia:

• For orders $200 & over we offer free shipping.

• Orders under $200 will be charged a flat rate of $10 for standard shipping.

• Shipping will be shown at checkout.

International:

During the Covid-19 Pandemic Australia Post is not shipping to some countries. Please check the link here for more information. 

• We ship worldwide at a flat rate using Standard Economy International.

• Prices vary depending on your country.

• The customer is solely responsible for all import duties, taxes and charges on your order, at the point of, or after delivery.

New Zealand                      $25

United States & Canada     $45

United Kingdom                 $55

Rest of the World               $65

For more info on shipping please visit our Shipping Policy.

Returns & Refunds

If for some reason you are not completely happy with your purchase, items may be exchanged for another product, store credit or a full refund less shipping costs. 

You must notify us within 3 days of receipt of your items, and return items to us within 10 days to be eligible. 

Items must be unwashed, unused and in the original packaging with tags intact.

Please visit our Refund Policy for more information.

Customs duties & taxes

International taxes might be applied depending on your country's taxes policy. It is up to the buyer to pay for all additional customs duty & tax charges. 

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• the price paid for the goods;
• the insurance cost;
• the shipping cost.

So you've got a great eye for stylish products? ;) 

If you have a retail store, either online or bricks & mortar, and are interested in stocking our products please click here & fill in the form on our wholesale page for review. 

We love to support our trade partners and offer discounted pricing for industry. Please contact us by emailing hello@rollingpanda.com.au with information below for approval:

• Business name & ABN
• Business type eg. stylist, interior designer
• Products your interested in & quantity
• When you need them
• Intended use of products (eg. client specs, photography, promotional, etc)

Please put 'Trade request' in the subject line.